Introduction

Pickle Shack is committed to maintaining trust with all of our customers, subscribers and visitors to our website. We want you to know that we are not in the business of selling, renting or trading your data with other companies and businesses, not ever. But, to be even more transparent we have included in this Privacy Policy when and why we collect your personal information, how we use it and how we keep it secure.

Grab a hot drink and read on.

Google Analytics

When someone visits www.pickleshack.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and see which parts you enjoy most so we can create more of the good stuff. This information is processed in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Our booking site, events.pickleshack.co.uk, doesn’t use Google Analytics.

Children and Privacy

If you are under 16 years old you will need to get permission from your parents or guardian to register to our mailing list, use our catering services or buy tickets to our events. Sorry kids.

Mailing Lists

As part of the registration process for our occasional newsletters, we collect personal information. We use that information to send you the newsletter and we may contact you if we need to obtain or provide additional information.

We use a third-party provider, ‘MailChimp’, to deliver our newsletters. MailChimp gathers statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s Privacy Policy here. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our newsletters or by emailing our data protection officer at jodie@pickleshack.co.uk

Links to Other Web Sites

Our web site contains links to information on other web sites. We can’t be held responsible for any information you give whilst on another website. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s own Privacy Policy.

Data held for Ticketing, Service Delivery and Invoicing

1. Ticketing

We sell tickets for our events through our own booking site, events.pickleshack.co.uk.

When you book, we ask for your name, email address and phone number. We may also ask for your guests’ names (you can add these later from the link in your confirmation email) and a few questions about the event, such as allergies and dietary requirements.

We use these details only to manage your booking, send your confirmation and contact you about the event, for example if the timings change. Booking a ticket doesn’t sign you up to our newsletter.

Allergies and dietary requirements count as health information, so we take extra care with them. Your answers go to our kitchen team so we can cook for you safely, and we delete them after the event. If you start a booking but don’t finish it, we delete them straight away. You don’t have to tell us, but if you don’t, we can’t make sure your meal is safe for you.

Payments are handled by Stripe on its own secure payment page, so we never see or store your full card details. Stripe looks after your payment information under its own privacy policy.

Our booking system is hosted by Vercel, its database is run by Turso, and we send booking emails through Google Workspace, our email provider. They handle your details only to provide their service to us, and aren’t allowed to use them for anything else. Some of these companies are based in the USA, so your details may be stored or processed there. When that happens, they’re protected by safeguards approved under UK data protection law, such as the UK–US “data bridge” or standard contractual clauses.

Our booking system is part of an office system we share with our sister company, Mulberry Catering Co. Only staff from our two companies can sign in to it, using their work accounts.

We keep your booking and payment records for six years, because the law requires us to keep financial records for that long.

We use your contact and booking details because we need them to provide the tickets you’ve bought (that’s our contract with you). We use your allergy and dietary answers only because you’ve chosen to give them to us for your own safety, and you can ask us to delete them at any time.

Tickets for our earlier events were sold through Ticket Tailor, whose servers are in the EU and Ireland. If you booked one of those, your details are held in our Ticket Tailor account.

2. Service Delivery and Invoicing

Should you wish to instruct Pickle Shack for outside catering services, we will need to collect your name, address, email, contact number and details of dietary requirements or food allergies that you or your guests may have.

Allergies and dietary requirements count as health information, so we take extra care with them. Your answers go to our kitchen team so we can cook for you safely, and we delete them after the event. If you start a booking but don’t finish it, we delete them straight away. You don’t have to tell us, but if you don’t, we can’t make sure your meal is safe for you.

Your name and address is stored on our invoicing software ‘Xero’ which only Pickle Shack employees have access to (and is secured with two-step authentication), and you can read all about how seriously they take data security here.

Your name, address, email, contact number and details of dietary requirements or food allergies that you or your guests may have will also be stored on our shared-drive so that our team – and only our team – can access these details when delivering the services you have contracted us for. We use Google Drive as our shared drive, and you can find Google’s Privacy Terms here.

We keep your booking and payment records for six years, because the law requires us to keep financial records for that long.

We use your contact and booking details because we need them to provide the tickets you’ve bought (that’s our contract with you). We use your allergy and dietary answers only because you’ve chosen to give them to us for your own safety, and you can ask us to delete them at any time.

Access to your personal information

Changes to this Privacy Policy

This Privacy Policy was created on 23rd May 2018 and last updated on 28th September 2026, when we moved event bookings to our own booking site. We review it every year and whenever the way we use your information changes, so check back if it’s important to you.

Thanks for reading till the end. Bet ya drinks gone cold!